HEAPE 304 - Resolving Conflict, Creating Teams, Building Consensus

Inevitably, public officials who depend on one another run into surprising and often unpleasant situations that build conflict and impede teamwork. Learn from case studies how to handle these situations constructively, in ways that facilitate interdependence, increase productivity, and improve relationships. In addition, learn how to use these difficult situations (they happen even in the best agencies) as diagnostic guideposts to bring about constructive change.