PROED 454 - Advanced Negotiation and Alternative Dispute Resolution: Skills for Resolving Business Conflicts

This course provides students with skills necessary for resolution of group and organizational conflicts. The course builds on the Negotiation and Conflict for Human Resources Management Course (not a prerequisite) with an overview of conflict in organizations. Students learn elements of effective negotiation following models of interest based negotiation and rational negotiation. Case studies allow students to prepare for negotiations and to practice negotiating skills. The course reviews several alternative dispute resolution (ADR) procedures, including mediation, arbitration, facilitation, peer-review, committees, town-meetings, and democratic processes. Students learn how to apply ADR procedures within organizations and how to manage external ADR situations. The course provides specific skills and case study simulation in mediation. Students learn how to participate in mediation, and how to function in the role of mediator.