OIS 6060 - Operations Management I

Operations Management involves designing, operating, and improving the processes wherby any firm (such as a hospital) transforms raw materials (e.g., sick patients) into finished goods (e.g., cured patients). A key role of Operations is to manage the flow of work through these process steps, with the goal of closely matching supply with demand while enhancing quality and minimizing cost. Thus we develop a framework for analyzing business process flows within a firm and across firms, applying the principles not only to service industries but also to manufacturing.