Course Detail
Course Components:
Enrollment Information
Course Attribute:
University Connected Learning
In this online training course, you will get an introduction on how to implement service improvements based on the ITIL philosophy of "adopt and adapt:". This course covers the nine guiding principles of service improvement. Upon completing this online training course, you'll be well positioned to successfully complete the associated ITIL Practitioner certification exam. The ITIL Foundation v3 equivalent, v3 or 2011 is a mandatory prerequisite for this course.