Course Detail
Course Components:
Enrollment Information
Course Attribute:
University Connected Learning
One of Human Resources' key roles is ensuring that people have the knowledge and skills needed to perform their job responsibilities. Designing a process that ensures employee competence, confidence and performance ownership has several important steps. This course will examine the basics of organizational development as it relates to: assessing performance problems tied to knowledge and skill gaps; developing an infrastructure to ensure training addresses the core issues rather than symptoms; and, designing a variety of competency interventions, such as cross-functional KSA development, systems-thinking, communities of practice, education highways, learning organizations, and evaluation methodologies. Participants will also learn how to best tap into internal and external resources to provide a holistic training program. This session will also facilitate lessons-learned and application strategies for knowledge gained throughout the entire HRM Certificate Program, although it may be taken as an individual course. For additional courses related to this topic, please visit the Professional Education Certificate Programs page.